La Couleur 
1. Purpose
These Terms and Conditions of Sale (T&Cs) govern sales made on the website www.lacouleurdeleau.fr by Céline REMY, trading under the business name La couleur de l'eau.
They apply to the sale of original watercolour works, reproductions (prints) and bespoke creations.
Placing an order implies acceptance of these T&Cs.
2. Seller's details
Sole trader
Name: Céline REMY EI
Trade name: La couleur de l'eau
Email : contact@lacouleurdeleau.fr
SIRET number: 10378400500011
3. Products
The products offered are:
- original watercolour works
- reproductions (prints)
- bespoke creations
Each piece is presented with its specifications (dimensions, medium, technique).
As the works are handmade, they may vary slightly.
Colours may also vary slightly depending on the screen.
4. Prices
Prices are quoted in euros (euros), inclusive of all taxes.
VAT not applicable, Article 293B of the General Tax Code.
Delivery charges are included for all orders to mainland France.
For deliveries outside France, delivery charges are specified before the order is confirmed.
In certain specific cases (remote areas, islands, areas that are difficult to access), an adjustment to the delivery charges may be offered before the order is confirmed.
The price applied is that shown at the time of ordering.
5. Ordering
The customer selects the products they wish to purchase.
Before confirming, they can check the details of their order and correct any errors.
The order is confirmed once payment has been made, and a summary email is sent.
6. Payment
Payment is made online via:
- Credit card
- PayPal
Payment is required at the time of ordering.
For certain customised items, a deposit may be required before production begins.
7. Delivery
Orders are dispatched to France and certain countries within the European Union.
Deliveries are made via the carrier Mondial Relay.
Delivery times are provided for information purposes only.
In the event of a significant delay, the customer will be informed as soon as possible.
Each item is carefully packaged to ensure it is protected during transit.
Upon receipt, we recommend checking the condition of the parcel and reporting any issues to the carrier.
In the event of a transport-related problem (loss or damage), a suitable solution will be sought in consultation with the customer.
8. Right of withdrawal
In accordance with the law, the customer has a period of 14 days from receipt to exercise their right of withdrawal.
To do so, simply contact the seller at the following address: contact@lacouleurdeleau.fr
Exception
This right does not apply to bespoke creations, made specifically at the customer's request.
9. Returns and refunds
Returns are accepted within 14 days for:
- original works
- reproductions (prints)
Products must be returned in their original condition and in their original packaging.
Return costs are the responsibility of the customer.
A refund will be issued upon receipt and verification of the product.
Any product returned in a damaged condition due to the customer's fault will not be eligible for a refund.
10. Customised orders
Customised creations are subject to prior consultation to define the project.
A deposit may be required prior to production.
In the event of cancellation by the customer of a customised order after confirmation, the deposit paid will not be refunded.
In the event of cancellation by the seller, the sums paid will be refunded in full.
11. Statutory warranties
Products are covered by statutory warranties of conformity and against hidden defects, in accordance with current legislation.
12. Liability
The seller undertakes to take the utmost care in the preparation and dispatch of orders.
The seller shall not be held liable in the event of misuse of the product.
13. Intellectual property
All works, visuals and content on the website remain the exclusive property of the seller.
They may not be reproduced or used without authorisation.
14. Personal data
The information collected is used solely for the processing of orders.
It is neither sold nor passed on to third parties.
The customer has the right to access, amend and delete their data.
15. Mediation
In the event of a dispute between the Customer and the business, both parties shall endeavour to resolve it amicably (the Customer shall submit a written complaint to the business or, where applicable, to the business’s Customer Services department).
If no amicable agreement is reached or if the business fails to respond within a reasonable period of one (1) month, the Customer, as a consumer within the meaning of Article L.612-2 of the French Consumer Code, may, if a disagreement persists, refer the matter free of charge to the competent mediator listed on the register of mediators drawn up by the Commission for the Evaluation and Control of Consumer Mediation pursuant to Article L.615-1 of the French Consumer Code, namely:
La Société Médiation Professionnelle
http://www.mediateur-consommation-smp.fr
Alteritae 5 rue Salvaing 12000 Rodez
16. Governing law
These Terms and Conditions are governed by French law.